Voilà Hotel Rewards

The following information forms the basis of participation in the VOILÀ Hotel Rewards program (the “Program”). Program membership and its benefits are offered at the sole discretion of Hospitality Marketing Consultants LLC ("HMC") its subsidiaries and affiliates, the owners of the participating hotels and each of the foregoing entities' officers, directors, partners, employees and agents. Hotel brands (“Brands”) currently participating in the Program (see website brand listing) are (collectively, “VOILÀ Hotels”). Brands may be added or deleted at the sole discretion of HMC. Membership in the Program (“Membership”) is subject to these Terms and Conditions, which supersede all previous loyalty program rules and/or conditions.

These Terms and Conditions are intended to protect the Members of VOILÀ and HMC. Your participation in this Program is subject to these Terms and Conditions, and it is your responsibility to read and understand all of them. The Terms and Conditions include the Program’s Privacy Policy which governs the use of the data that you provide to us.  The Program Terms and Conditions are governed by and are to be construed under the laws of the State of California, U.S.A. The Program Terms and Conditions set forth here in supersede all prior Program Terms and Conditions. Membership in and application for membership in the Program is void if prohibited by applicable law.

Earning of VOILÀ points and redemption of Program Rewards are subject to all applicable laws and regulations.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST ELECT NOT TO JOIN THE VOILÀ HOTEL REWARDS PROGRAM.  YOUR CONTINUED USE OF THE PROGRAM FOLLOWING THE POSTING OF CHANGES TO THESE TERMS WILL MEAN THAT YOU ACCEPT SUCH CHANGES.

General Membership Rules

1.     Program Operator

2.     General Program Terms and Conditions

 3.     Notice of Changes

4.     Membership Eligibility and Fee

5.     Membership Cancellation

6.     Program Availability

 7.     Limitation of liability

8.     Data Privacy:  In order to join the Program, you must agree to the Membership Privacy Policy.  We also draw your attention to our Internet Privacy Policy which applies to your use of our web sites.

9.     Account access 

10.  Address Changes: Each Member is responsible for advising VOILÀ of any address changes. We shall have no responsibility for misdirected or lost mail or any consequences thereof.

 11.  Taxes:

12.  Service Fee: These fees cover the costs incurred by VOILÀ Hotel Rewards in servicing your travel reservation.

13.  Program Violations: Program violations, fraud or abuse in relation to point credit or reward usage is subject to appropriate administrative and/or legal action by appropriate governmental authorities and by HMC, including, without limitation, the forfeiture of all point transfers, rewards, or Award Nights issued pursuant to point redemptions and any accrued points or miles in your account, as well as cancellation of the account and your future participation in the Program.

14.  VOILÀ Membership

 15.  Points

16.  Points for Stays

 17.  Eligible Stay

1. An “Eligible Stay” is one or more consecutive nights at the same participating VOILÀ property, whether or not you checked-out and checked back in, during which you paid an Eligible Rate and presented your VOILÀ account number at registration.
2. An "Eligible Night" is each night during an Eligible Stay.
3. All stays and nights are deemed to occur on the date of check-out.
4. Stays in which you used a Award Night or paid through a pre-paid third party channel, do not count as “Eligible Stays” as you did not pay an Eligible Rate.
5. Stays in which you presented a frequent flyer card from a participating airline or other reward or bonus program do not qualify as an Eligible Stay.
6. Eligible Rates include the following room rates paid for hotel room nights: non-discounted room rate, standard corporate rate, worldwide sales negotiated rate, national/regional/local government rate and specified leisure rates. Eligible rates vary by hotel. Please refer to the hotels website for all eligible and non-eligible rates and charges.
7. Points will be awarded for rooms booked through participating VOILÀ hotels central reservation offices, participating VOILÀ hotels web sites, VOILÀ’s website or directly at participating VOILÀ hotels and when a valid membership number is presented at booking.
8. No point or stay credit or credit toward tier status will be awarded for:

                                          i.    Wholesale/tour operator packages and group rate, room rates that are master billed or paid at tour operator rates, wholesaler rates, including WFNR, travel industry staff rates, TAED rates, and crew room rates, contracted airline crew rates, room rates for group commercial or group leisure bookings (where rooms are booked as part of a conference or organized tour or where the bookings for six or more rooms are linked), complimentary rooms (including, but not limited to, any Award Nights earned through the program or otherwise), travel industry rates (including but not limited to travel agent discount rates), distressed passenger rate, complimentary or barter rooms, employee discount rate, stays on NET Group, Series Group or IT Group rates, contracted Entertainment or Encore rates and stays using airline percent-off award certificates.

                                         ii.    Stays and pre-paid rooms that are booked by an agent or via third party websites in which you pay for that booking directly to such third party, such as tour or tour operators, and pre-paid channels, including, but not limited to priceline.com, expedia.com, hotels.com, hrn.com, hotwire.com, lastminute.com, site59.com, orbitz.com, travelocity.com, cheaptickets.com, quickbook.com, travelweb.com, lodging.com, yahootravel.com, and msntravel.com, irrespective of rate paid, for the purpose of earning points or stay credit toward Elite status.

                                        iii.    Stays booked via "opaque" channels where the brand is unknown at the time of purchase are not Eligible Stays for the purpose of earning points, or stay credit toward Elite tier status, or the receipt of Elite tier benefits such as upgraded accommodations / amenities or access to health clubs.

9. No point or stay credit or credit toward tier status will be awarded for "no show" situations when a member has made a reservation guaranteed with a credit card but then does not check in to the hotel--irrespective of whether or not the member's credit card is charged for any portion of the reserved stay per the hotel's "no show" policy.
10. VOILÀ points are not awarded for fractions of a U.S. dollar spent, or for dollars spent on tax, VAT, GST, service charges, gratuities or hotel incidentals. Any applicable federal, state or local taxes, including city occupancy tax, will be omitted for purposes of point accrual for hotel stays.
11. Charges not billed to your room, fees paid such as parking, business centre, green fees, gift shop/retail store purchases, and meeting charges will not be eligible for VOILÀ points.  Selected participating hotels may omit, for purposes of point accrual, incidental charges or charges to the Member's room for non-affiliated hotel entities which are not owned and/or operated by the hotel including, but not limited to, food and beverage outlets, gift shop, drugstore, clothes, gallery or specialty stores, and recreational or entertainment concessions.
12. Taxes, gratuities, service charges and other applicable charges, such as energy charges, and resort fees are not eligible for VOILÀ points.
13. A Member whose individual hotel bill is billed directly to a company and the Member is responsible for authorization for settlement at check-out is eligible for VOILÀ points. However, group master-billing arrangements where charges for multiple rooms are placed on one hotel bill and billed to a company or common address or settled at check-out by one individual are not eligible. Incidental charges (those charged to a Member's room) paid for directly by the Member at check-out may be eligible for point credit. Incidental charges billed to a master bill are not eligible for point credit.
14. You may earn VOILÀ points for Eligible Charges paid by you during your stay even if the room charge was not an Eligible Charge. However, if the room charges are not Eligible Charges, the stay will not count as an Eligible Stay or Eligible Night towards elite levels of VOILÀ Membership or for threshold bonuses and promotions.

18. Currency Conversion

1. Currency rates are based on publicly available sources and should be used as guidelines only.
2. Room rates are guaranteed only in hotel's local currency.
3. Currency quotes are updated once a week only.
4. The currency information supplied by the VOILÀ web sites is believed to be accurate, but HMC and/or its parent, subsidiaries and affiliates do not warrant or guarantee such accuracy.

19. VOILÀ Amenities

1. A number of services and benefits ('Amenities') are available to VOILÀ Members.
2. These amenities are offered solely at the discretion of HMC, and the individual participating hotel, and may change from time to time.
3. Not all amenities or services are provided by all participating hotels.
4. Should a Member be improperly denied an amenity by a participating hotel, liability will be limited to the equivalent value of that amenity as determined solely by HMC

Current VOILÀ Amenities may include:

i. Gold Tier Amenities:

• Complimentary Weekday Newspaper: Delivered to the Member's guestroom door or available at reception on weekdays.
• On-line hotel reservation and Priority Check-In: Available to all VOILÀ Members for whom have room preference information and a valid credit card number on file in their account. Participating VOILÀ hotels may reserve credit against a guest's credit card for costs of services in addition to applicable room rates.
• VOILÀ Manager Assistance: Each participating VOILÀ hotel will have a Volià Manager to assist guests.
• Online reward redemption request: Log on to your account online and click on the “Exchange Points” tab.
• Exclusive members-only offers, not available to the public: Each month we will send you member exclusive specials, bonus point offers, special room rates, promotions, new partner announcements, and program news. To receive these offers, click on the “Newsletter” link on the bottom of this page.

ii. Platinum Tier Amenities:

• All Gold Tier Amenities.
• Early check-in (1:00 p.m.): Must be requested and is based on availability.
• Late check-out (4:00 p.m.): Must be requested and is based on availability.
• Upgrade to next best room category at no charge: Based on availability. If the reserved room type is not available at check-in, or in the event room upgrades are not available, you will receive an upgrade to the best room available. Upgrade excludes suites.
• Complimentary access to Health Club or Fitness Centre: Based on availability and if operated by hotel.

iii. Black Tier Amenities:

• All Gold and Platinum Tier Amenities.
• No blackout dates: Based on availability.
• Priority reservations: Black tier members will receive priority reservations.
• Special welcome amenity (specific items): Amenities vary by hotel.
• Complimentary access to Executive Lounge: Lounge access is not available at all VOILÀ hotels worldwide. If access to the Executive Lounge is not available, you will receive complimentary continental breakfast during your stay.
• 24-hour Guaranteed Availability: Guaranteed reservations availability at all participating VOILÀ hotels when reservations are made before midnight hotel local time, one day (24 hours) prior to intended arrival, except during special events that result in extraordinary room demand, as determined solely by the hotel. Guarantee applies to only one room occupied by the Black member and to reservations made with a valid credit card. Please note that this guarantee does not apply to rates - if a rate for which you are normally eligible is not available, your reservation will be subject to the hotel's prevailing rate for the accommodations requested. The member will not be charged more than the prevailing rate for the accommodation requested, and the member is not entitled to a rate less than the prevailing rate. Please also note that in some instances, the guarantee may be subject to booking conditions such as length of stay requirements. In the event the Member does not arrive as scheduled, or does not call to cancel and obtain a cancellation number, the credit card will be billed for one night's room and tax. Reservations Guarantee applies to reservations made through VOILÀ website or with the hotel directly, and does not apply during publicly recognized events which result in extraordinary room demand as determined solely by the hotel, such as during major sporting events, New Year's Eve, etc.
• Priority reservations for your requested type of room (subject to availability at participating locations). To be eligible, your VOILÀ membership number and a valid credit card number must be part of your reservation.

20. Earning Tier Status

1. Members can earn or maintain tier status based on qualifying hotel nights in any rolling 12-month consecutive period.
2. Once a member attains a tier level, it will remain in effect for 12 consecutive months.
3. Members must re-qualify for Platinum and Black status.
4. Only nights personally stayed and individually billed at participating hotels are credited toward Platinum and Black membership and renewal.
5. Accounts may not be combined to achieve tier upgrade and/or maintenance.
6. To reach Platinum or Black tier status, the following number of personal nights must be stayed in a consecutive 12-month period at participating VOILÀ hotels.

Membership Tier	Gold	Platinum	Black
Qualifying Annual Nights	0 to 9 nights	10 to 19 nights	20 or more nights

7. Reward stays do not count toward Platinum and Black membership.
8. Hotel charges without a personal overnight stay will not earn room night credit toward Platinum and Black membership.
9. HMC and its travel partners reserve the right to add, change, modify, limit, or cancel program rules, regulations, rewards, reward levels, tier-level benefits and/or qualifications at their sole discretion, anytime with or without notice. This may include increasing levels or number of points required for a reward, changing rewards or points/miles earned, adding unlimited blackout dates, limiting rooms available for reward redemptions, changing participating hotels, eliminating any benefit or changing or cancelling our travel partner rewards without notice. This may result in certain rewards not being available.

21. Gold Membership

1. Gold members can earn 10 VOILÀ points for each U.S. dollar or equivalent of all Eligible Charges incurred and paid for by the Member at participating VOILÀ properties.
2. Gold membership materials will be sent to the member after the member’s second night stay at a participating VOILÀ hotel.
3. Gold Tier Amenities are available to Gold members.

22. Platinum Membership

1. Platinum membership will be awarded to VOILÀ Members with a minimum of 10 qualifying nights during any rolling consecutive 12-month period.
2. Once you have earned Platinum membership status, you will maintain such status for 12 consecutive months.
3. You must re-qualify Platinum membership status every consecutive 12-months to maintain your Platinum membership status.
4. Platinum members can earn 10 VOILÀ points for each U.S. dollar or equivalent of all Eligible Charges incurred and paid for by the Member at participating VOILÀ properties.
5. Platinum members will receive a 25% bonus on all base points earned during the period in which they are VOILÀ Platinum members.
6. Bonus points will be applied to stays in the order they are posted to the Member's account.
7. Bonus points for Platinum members apply only on the base points collected by a member and not on any additional points received due to a special offer or promotion.
8. Platinum Tier Amenities are available to Platinum members.

23. Black Membership

1. Black membership will be awarded to you if you have a minimum of 20 qualifying nights stay during a consecutive 12 month period.
2. Once you have earned Black membership status, you will maintain such status for 12 consecutive months.
3. You must re-qualify Black membership status every consecutive 12-months to maintain your Black membership status.
4. Black members can earn 10 VOILÀ points for each U.S. dollar or equivalent of all Eligible Charges incurred and paid for by the Member at participating VOILÀ properties.
5. Black members will receive a 50% bonus on all base points earned during the period in which they are VOILÀ Black members.
6. Bonus points will be applied to stays in the order they are posted to the Member's account.
7. Bonus points for Black members apply only on the base points collected by a member and not on any additional points received due to a special offer or promotion.
8. Bonus points for Black members apply only on the base points collected by a member and not on any additional points received due to a special offer or promotion.
9. Black Tier Amenities are available to Black members.

24. Account Activity Statement: Activity statements are available via email each quarter. Members can also access this information by logging into their accounts online.

25. Point Adjustments

1. You are responsible for ensuring that your points or miles are properly credited to your account.
2. If you believe your account activity statement is inaccurate, send an email to your regional VOILÀ Customer Service centre.
3. Please be prepared to mail or fax a legible copy of the Member's hotel folio (paid hotel receipt) to the VOILÀ customer service centre.
4. Failure to supply the adequate and unaltered documentation may result in denial of such point credit.
5. For the Member's protection, all hotel travel documentation should be retained by the Member until the point credit has appeared on his or her account.
6. The points listed in your VOILÀ account are subject to change to reflect actual stay information, any adjustments and Program changes.
7. Allow approximately two to four weeks for the stay to be credited to your account.
8. Requests to add or modify VOILÀ stays must be received within 180 days of the stay.

26. Air Mileage

1. VOILÀ members may redeem points in exchange for frequent flyer miles with any participating airline partner.
2. VOILÀ members requesting a Mileage Reward must be a member of the relevant airline frequent flyer program in order to receive a Mileage Reward.
3. Once frequent flyer miles have been requested, miles will automatically be transferred to the member's frequent flyer account, and the appropriate number of VOILÀ points will automatically be deducted from the member’s VOILÀ account HMC will not reissue or re-credit the exchanged VOILÀ points to the member.
4. The terms and conditions of the airline programs control the redemption and distribution of the miles earned through VOILÀ.
5. The frequent flyer program names are registered trademarks of the airlines.
6. The airlines reserve the right to change the frequent flyer program at any time with or without notice.
7. The airline is not responsible for products or services promised or supplied by other participating companies.
8. For details on joining a frequent flyer program, please refer to the particular airline’s terms and conditions.

27. Reward Redemption

1. You can redeem your VOILÀ points for rewards at VOILÀ Member Website.
2. Rewards shown online may be redeemed while they remain available.
3. You will receive an email confirmation, and your hotel reward Award Night will be available upon check-in at your hotel.
4. No paper certificate is required at the time of check-in.
5. In order to qualify for a Reward, the VOILÀ member must have sufficient points in his or her account to redeem the Reward from the current Reward chart.
6. When a Reward is requested, the corresponding number of points for that Reward level will be deducted from the Member's account.
7. The reward may be issued to the Member, any person in the Member's family, or to any other VOILÀ member. Once issued, rewards are not transferable and may be used only by the individual named on the reward. If a person other than the individual named on the reward documentation attempts to redeem the reward, the reward will be deemed void and accommodations will be denied.
8. Rewards may not be sold, auctioned, bartered, brokered or purchased except with the express written consent of HMC. Any Rewards obtained in this manner by any person or entity will be considered to have been fraudulently obtained and will be deemed void if transferred for cash or other consideration.
9. Altered Reward Confirmations are void and will not be honoured.
10. Rewards will not be replaced, reissued or credited if lost, stolen or otherwise destroyed.
11. Reward usage is subject to capacity controls, which limit the availability of rooms. Additionally, usage of Rewards may also be limited during certain times of the year. Additional Blackout Dates may be imposed with or without notice.
12. It is solely the responsibility of the Member to be informed about the Program and to request the specific Rewards online.
13. Rewards may not be combined with other certificates, discounts, packages or promotional offers unless otherwise specified by HMC.
14. Rewards cannot be redeemed for cash, prizes or credit.
15. Rewards are not exchangeable.
16. Points which have been deducted from the Member's account, may be redeposited provided that Member cancels reward before the cancellation deadline. Points used for Rewards will be redeposited into the original account from which the points were deducted prior to the expiration date of the documentation.
17. Promotional Rewards involving no point deduction will not be extended beyond the validity date, exchanged or re-deposited for points or future use into Member's account.
18. Rewards are void where prohibited or restricted by law.
19. VOILÀ Rewards may be substituted by HMC at any time without notice with an equivalent Reward.
20. Determination of Reward equivalency is at the sole discretion of HMC.
21. HMC is not responsible for, and assumes no liability for, transportation or other services our partners provide or fail to provide.
22. Members residing in countries where redemption of points for VOILÀ rewards, partner rewards or reward redemption is prohibited or restricted are not eligible for such rewards.
23. If a property ceases to be a Participating VOILÀ hotel, after you make a reservation but before your stay, we will use reasonable efforts to have the hotel honour the reservation or arrange equivalent accommodations nearby, however, we cannot guarantee that any VOILÀ Award Night or upgrades will be honoured.
24. You will not earn VOILÀ points, and special offers will no longer be valid, after the date on which the property leaves the system or terminates participation, even if your reservation was made prior to that date.
25. HMC, participating VOILÀ hotels, our Program affiliates and any of our respective subsidiary and/or affiliated companies, and our respective officers, directors, and employees, in arranging and/or providing hotel accommodations or other services such as tickets, or merchandise through certificates or otherwise, do so on the express condition and agreement that none of us are or will be liable for any loss or injury, including death, damage, accident, delay, irregularity or expense arising out of, relating to, or resulting from, strikes, war, weather, quarantines, sickness, accidents, government restrictions or regulations, or from any act or omission of third-parties, including any individual firm or corporation furnishing transportation, sightseeing or other service or goods whether or not advertised, nor for any additional costs or expenses due to disruption or change of schedules, rates, accommodations, or services or for any other cause beyond their direct control.
26. In addition, none of us are or will be responsible for refunds that may be due to any person from ground transportation, boat tours, or other third-party provider of services. All such claims for refunds must be made in accordance with the rules and regulations of the party from whom such refund is due.
27. All costs, rates, tariffs and other charges and program features are subject to adjustment at any time without prior notice, and provisions of the hotel accommodations, ground transportation, tickets and other services are subject to availability.
28. Performance is also subject to applicable laws, orders, or regulations of any governmental authority exercising jurisdiction and the right is reserved to withdraw VOILÀ Rewards should conditions warrant, as well as to refuse to provide accommodations to any person in accordance with applicable laws.

28. VOILÀ Award Nights

1. In addition to each hotel's specific terms and conditions, and VOILÀ’s Reward Redemption Rules and the Program’s Terms and Conditions, the following are terms and procedures for redeeming VOILÀ Award Nights. A “Award Night” is a one-night stay at a participating VOILÀ hotel redeemed through accumulated Program points.
2. To use your VOILÀ points for a hotel stay at a participating VOILÀ hotel, please make your reservation online at the VOILÀ Member Website.
3. Members must be logged in to redeem points online for a VOILÀ Award Night.
4. Online Award Night reservations require a credit card to guarantee the reservation.
5. Some hotels may require a deposit in lieu of a credit card guarantee. Deposits cannot be waived for Reward reservations.
6. VOILÀ Award Night reservations can be cancelled online but, in some cases, may not be modified.
7. Accommodations are subject to capacity controls, which may limit the availability of rooms offered at specific participating hotels or during specific times of the year.
8. Additional Blackout Dates may be imposed without notice.
9. For the purposes of VOILÀ Reward redemption, a weekend night is defined as either Friday, Saturday or Sunday night, unless specified otherwise on the Reward Confirmation.
10. Advanced reservations are required prior to VOILÀ Reward Redemption stay.
11. VOILÀ Award Night reservations may be booked for multiple hotel rooms on the same stay date at the same property provided the member’s VOILÀ membership number is recorded on each reservation and the required points are redeemed for each room.
12. VOILÀ Award Nights are valid only in conjunction with individual travel and are not applicable to group travel, package tours, conventions or other special rates and/or package programs.
13. Rooms are limited, subject to prior sale and availability of allocated resources and may be unavailable during high demand periods.
14. VOILÀ Award Nights are valid only for the expense of the guest room, unless otherwise indicated.
15. VOILÀ Award Night rooms do not include food and beverages, gratuities, incidentals, or service charges. These charges are to be paid directly to the hotel prior to check-out.
16. Transportation costs to and from the hotel are not included.
17. Any tax liability incurred in connection with the receipt and/or use of VOILÀ Rewards, including, but not limited to, local or city occupancy taxes, or individual income tax is the sole responsibility of the user.
18. Incidental charges are the responsibility of the guest.
19. Points required for hotel rewards vary for hotels and dates and are based on availability and advanced reservations.
20. VOILÀ point values for any hotel or destination may change at any time.
21. VOILÀ points have no value until presented for redemption by the member.
22. Failure to comply with this procedure may result in cancellation of reservations, denial of accommodations or payment of published retail rate.
23. No credit or substitutions will be given for any rewards that are only partially used.
24. VOILÀ Rewards are not commissionable to travel agents.
25. Hotel Reward stays do NOT count toward Elite tier qualification.
26. Participating hotels may be added or deleted from any brand or destination category at anytime. HMC reserves the right to restrict, suspend, modify or substitute the Award Nights program at any time without notice.

29. Reward Cancellations

1. VOILÀ members who cancel their VOILÀ Award Night reservation before the cancellation deadline will have their points used for that reservation re-deposited into the member's VOILÀ account, and may be subjected to a service fee.
2. Participating VOILÀ hotels standard guarantee policies and cancellation policies apply for all hotel rewards, as well as all other reservation and use of services requirements. These requirements include standard reservation requirements such as, but not limited to, minimum length of stay requirements and charges for late cancellation.
3. Cancellation policies vary by hotel. It is the member’s responsibility to review the hotel’s cancellation policy prior to requesting the reward or making reservations.
4. VOILÀ members who do not cancel their VOILÀ Award Night reservation by the cancellation deadline and do not use their reservation (no-show) are still subject to a no-show charge for the first night of the reservation, plus tax, per room, billed to the credit card used to guarantee the reservation upon booking. The points redeemed for the no-showed VOILÀ Award Night reservation will NOT be re-deposited into the member's VOILÀ account.

30. Award Nights

1. Award Nights allow you to book your VOILÀ hotel reward as close as 48 hours in advance of your stay.
2. You will receive an email confirmation of your reward booking. We recommend taking a copy of the confirmation with you, when you check-in at the hotel.
3. The hotel you reserved for the Award Night will also receive an email and/or electronic transmission of your confirmation of your reward booking.

31. VOILÀ’s Point Transfer Program
VOILÀ members may transfer points into another VOILÀ member's account, subject to the conditions specified below.

1. Point transfers are available in increments of 1000 points.
2. The minimum transfer is 1000 points. Maximum transfer is 100,000 points.
3. There is no charge for transferring points.
4. All VOILÀ point transfer requests must be made online.
5. An "Authorization to Transfer Points" form must be completed and submitted in order to transfer the required number of points. By submitting the Authorization to Transfer Points Form online, the Member acknowledges and signifies his or her agreement with VOILÀ’s Point Transfer Program terms and conditions.
6. Once the authorization for transfer is received and processed, the transferor relinquishes all rights to the transferred points.
7. No cancellations or refunds are permitted.
8. Members can not transfer points to upgrade or maintain tier status.
9. The transfer and use of these VOILÀ points are subject to the rules, regulations, terms and conditions of the VOILÀ Program, which are published from time-to-time and which are subject to change without notice.
10. The sale, barter, gift or assignment of VOILÀ points, point awards or other benefits, other than by HMC, is expressly prohibited.
11. Any improper usage of VOILÀ points pursuant to this Agreement and VOILÀ’s Point Transfer Program, or any other misuse of points, shall be grounds for immediate confiscation and forfeit of such points, and may be grounds for the forfeiture of all points in the Member's account and the Member's ejection from the VOILÀ Program.
12. Other than as stated above, no transfer of points may occur.

32. Restricted by Law. This Program or participation therein is not valid and/or the awarding of VOILÀ points or miles/credits and/or the granting of rewards is void where prohibited or restricted by law.

33. Communications

1. Each quarter, we will send you your VOILÀ points balance via e-mail.
2. We may also send you promotions, offers and other communications from time to time, which may include items from third parties. The items we send may be targeted to you based on the information you have provided to us and additional data we maintain.
3. All Program communications will be sent to you at the mailing address and/or e-mail address which you provide on your application form.
4. Communications will be deemed to have been received by you if sent to that address, 1 business day after sending if we sent it to the e-mail address provided and 5 business days after sending if we sent it to the mailing address provided. You are responsible for keeping your address current.
5. You can view your VOILÀ points balance and transaction history, update your personal details, and change your communications preferences at any time. Click here to log into your account. Or you may contact our Customer Service Centre. Click here for your region’s Customer Service Centre information. If you telephone a Customer Contact Centre, for security reasons we may ask you for your date of birth and/or other information to verify your identity. We may monitor telephone calls to improve the quality of service.

34. Statements, Errors and Retroactive Claims

1. We may at any time correct the amount of VOILÀ points shown as credited to you, without notice.
2. Click here (hyperlink to Points Adjustment section) if you are not properly credited for a VOILÀ stay.
3. If we improperly deny a VOILÀ point accrual or a VOILÀ Membership benefit, our liability is limited to the proper posting of VOILÀ points to your account.

35. Supplier Terms and Conditions
Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these separate terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

36. VOILÀ Member Services offices
If you have any queries about the VOILÀ Program, send an email or call Member Services.

Revised: 27 October 2007